Terms of Service

1. What We Do

Helpo is a digital platform that connects customers ("Users") with independent service providers ("Providers") offering home, repair, pet care, and other personal services. Helpo facilitates bookings and communication between Users and Providers, but does not directly perform the services.

2. Account Registration

• •Users and Providers must be at least 18 years old and capable of entering into binding contracts.
• •You must provide accurate and updated information when creating an account.
• •You are responsible for your account credentials and all activities under your account.
• •The Company may approve, suspend, or terminate any account for violations, false information, or fraudulent activity.

3. Booking and Payments

• •All bookings must be made through the Helpo Platform.
• •Payment is made manually via bank transfer or GCash by the User to Helpo's designated account.
• •After payment, the User must upload or send proof of payment through the Platform or to official Helpo channels for verification.
• •Once verified, the booking will be confirmed, and the Provider will be notified.
• •Providers receive their earnings through the Helpo wallet system after the service is completed and confirmed by the User.
• •Helpo charges a ₱35 booking fee plus a 3% commission per booking.

Helpo does not accept cash-on-hand or direct payments between Users and Providers. Any off-platform transaction is at the User's own risk and is not covered by Helpo's policies.

4. Cancellations and Refunds

Refunds are manually processed through the same payment channel (bank or GCash) within 5–10 business days after confirmation.

5. Service Performance

Providers are independent contractors responsible for their own tools, permits, and professionalism. Helpo does not supervise service quality but ensures Providers are verified and reviewed by Users.

Users agree to provide safe and reasonable working conditions for Providers.

6. Reviews and Ratings

Users may submit reviews after each service. By posting a review, you grant Helpo the right to display it publicly on the Platform.

Reviews must be truthful, respectful, and free of defamatory language.

7. Prohibited Conduct

Users and Providers must not:

• •Use the Platform for illegal or fraudulent purposes
• •Arrange or accept off-platform payments
• •Misrepresent identity or qualifications
• •Post offensive, false, or misleading content
• •Interfere with Platform operations

Helpo may suspend or terminate accounts for violations at its discretion.

8. Liability and Disclaimers

• •Helpo is not liable for damages, losses, or injuries arising from any service provided by a Provider.
• •All bookings are made at your own risk.
• •Helpo provides the Platform "as is," without any warranties.
• •In case of disputes, Helpo may mediate, and its decision will be final.

9. Intellectual Property

All trademarks, branding, and materials on the Helpo Platform are the property of Helpo IT Solutions. You may not copy, distribute, or modify any part of the Platform without prior consent.

10. Termination

Helpo may suspend or terminate any account at any time for breach of these Terms.

Users and Providers may close their accounts by notifying Helpo or deleting their profiles.

11. Governing Law

This Agreement is governed by the laws of the Republic of the Philippines.

All disputes shall be resolved exclusively in the courts of Taguig City, Metro Manila.