helpo

Safety & Trust

Your Safety Is Our Priority

At Helpo, we believe that trust and safety are the foundation of every great service experience. Whether you're booking a cleaning, repair, pet care, or a private lesson — you deserve peace of mind.

That's why we've built our system around verification, transparency, and accountability.

1. Verified Providers

Every provider who joins Helpo goes through a strict verification process:

  • Government ID validation and selfie match
  • For organizations: business permit, DTI/SEC and BIR certificates
  • Manual profile checks by our operations team

We review profiles carefully before activation to ensure legitimacy and professionalism.

2. Secure Booking Process

All bookings are done within the Helpo platform to ensure fairness and proper tracking.

Payments are verified manually by our team — no off-platform or unconfirmed payments are recognized.

Each completed booking is recorded in your Helpo account for full transparency.

3. Review and Rating System

After every service, users can rate and review their provider.

These ratings help other customers make informed decisions and motivate providers to maintain high-quality standards.

Reviews are monitored — fake, misleading, or abusive feedback is not tolerated.

4. Professional Conduct

Providers must follow Helpo's Code of Conduct, which includes:

  • Respecting clients' homes and privacy
  • Performing services safely and professionally
  • Avoiding harassment or inappropriate behavior

Any reported misconduct is investigated immediately and may result in suspension or permanent removal.

5. Data Protection

Your personal information and payment proofs are stored securely and accessible only to authorized Helpo staff.

We comply with the Data Privacy Act of 2012 (RA 10173) and handle all user data with strict confidentiality.

6. Customer Support

If you encounter any issue before, during, or after a service, our support team is here to help. You can reach us through the in-app chat or at support@helpo.ph

We review every report carefully and take appropriate action to ensure fairness and safety for both Users and Providers.

Together, We Keep Helpo Safe

Safety is a shared responsibility. When Users verify bookings properly and Providers uphold professionalism, we build a trusted community for everyone.